Case Studies
Product management, design, and the odd voice interface.
I've spent my career at the intersection of product, design and research, mostly inside large organisations (Scottish Water, Weir Group), occasionally as a founder building something of my own. The thread running through all of it: understand the problem properly before you touch the solution.
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Personal & independent
Built on my own, outside any organisation. A live product I use every day, and the safety app I founded and ran end to end.
Professional case studies
A closer look at how I've approached product inside large organisations, from Scottish Water to Weir Group.
Proactive Journeys
A feature that provides self-service sign-up and access requests for Weir's Customer Portal.
SW One
A mobile and web solution for creating and managing events for Scottish Water's Executive and Senior Leaders, built on existing platforms rather than a new app, saving the business over £50K a year.
Alexa Skill
A voice interface built to show senior leaders what conversational AI could do for customer service, before anyone had asked the question.
Public speaking
A talk on voice interfaces and what they meant for customer service at Scottish Water.
Title, event and date to be confirmed. Placeholder caption for now. Opens on YouTube.
Also spoken at