Case Studies
Some of my work over the years, inside large organisations and on my own
I've spent my career across product, design and research, inside large organisations, but also as a founder and, more recently, a solo builder using AI.
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Personal & independent
Built on my own, outside any organisation. A live product I use every day, and the safety app I founded and ran end to end.
Professional case studies
A closer look at how I've approached product inside large organisations, from Scottish Water to Weir Group.
Proactive Journeys
A feature that provides self-service sign-up and access requests for Weir's Customer Portal.
SW One
A mobile and web solution for creating and managing events for Scottish Water's Executive and Senior Leaders, built on existing platforms rather than a new app, saving the business over £50K a year.
Alexa Skill
A voice interface built to show senior leaders what conversational AI could do for customer service, before anyone had asked the question.
Public speaking
A talk on voice interfaces and what they meant for customer service at Scottish Water.
Speaking at UX Glasgow. Opens on YouTube.
Also spoken at